Head Over Hills values our clients’ privacy and we respect the trust our clients place in us when disclosing personal information to us. Head Over Hills is committed to using personal information in an ethical and responsible manner.
We endeavour to ensure the personal information we collect, use or disclose is accurate, complete, up to date and relevant to the services of Head Over Hills.
This policy will inform clients with regards to:
- what guides us when we collect personal information
- what we must do before we can use or disclose personal information
- the choices clients have about giving us personal information
- clients’ rights to access and correct personal information
- clients’ rights to complain about our handling of personal information
Collection of Information
Head Over Hills generally collects information directly from clients, or where the client is a child, from their parent or legal guardian. In order to deliver comprehensive and personalised interventions and programs we will request personal information from our clients. We only collect the information that is required to accurately deliver the services clients have requested.
Where it would be helpful to collect information regarding a client from a third party such as a health service provider, educational institution, government or similar agency, we only do this if the client has given consent for us to contact and collect the information from the third party.
Head Over Hills acknowledges that there is no obligation for an individual to provide personal information or to consent to a third party to provide personal information. If an individual chooses not to provide personal information, it may limit the ability of Head Over Hills to provide the individual with comprehensive services of a beneficial nature.
Use of Information
Head Over Hills may collect and hold personal information, such as, but not limited to, names, addresses, telephone numbers, email addresses. These details are collected and may be used for:
- administrative purposes associated with providing services to our clients
- directly providing services to our clients
- recording communications
- communicating by phone, email or other electronic means to distribute publications, newsletters, session notes or correspondence
- responding to queries or complaints
- selling and marketing our products and extended services
- client surveys, events or other programs
Clients may opt out of marketing communications by contacting us.
Sensitive medical or health information collected from clients for the purpose of delivering services, programs and interventions to clients is not used, released, shared or disclosed for any purpose without the express permission of the individual. Sensitive information may be information such as, but not limited to, details of a client’s disability, diagnoses, medical history, educational history, birth history, pregnancy history and lifestyle information.
Head Over Hills uses personal information for the purpose for which it was collected. We do not use or disclose personal information for another purpose unless one of the following applies:
- the client has consented
- it is required or authorised by or under and Australian law or a court order
- it is necessary to lessen or prevent a serious threat to somebody’s life, health or safety or to public safety.
Head Over Hills does not send any information overseas for any purpose whatsoever.
We collect anonymous data and use it to look at trends, track user movement, gather broad demographic information to help improve the quality of our websites and social media marketing tools. This information is anonymous and is not linked to personal identification details.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Storage and Retention of Personal information
Head Over Hills employs a range of methods to safeguard clients’ personal information from access, use, modification, misuse or unauthorised release. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.
The internet is not a secure environment. Although all care is taken, there are inherent risks in managing personal information and we cannot guarantee that unauthorised access to clients’ personal information will not occur.
Data is not made available to a third party, unless it is legally required and verified, without the authority and consent of the individual who provided the personal information.
Where information held by Head Over Hills is no longer required to be held, and the retention is not required by law, Head Over Hills will destroy such personal information by secure means.
Head Over Hills makes available for inspection clients’ personal information except in limited circumstances where we are required or permitted by law to refuse access.
Requests for access to personal information should be made in writing.
If any part of the personal information that a client inspects is determined to be incorrect and requiring alteration, then a request can be made to alter the information in compliance with the corrected advice provided by the client.
Sometimes we are not able to correct personal information in the way a client requests if we deem it necessary to keep a record of what we knew or understood to be correct about a client’s personal information at a particular time. In that case, we will take reasonable steps to make a note on our records of a client’s report that their personal information is inaccurate, incomplete or out of date.
If a client has any concerns regarding the privacy of personal information, the client may make a complaint to the Director of Head Over Hills who will endeavour to resolve the complaint within a reasonable period of time.
Head Over Hills
ph. 0407 796 047